Absolute Van Lines did not show up for my move dated for June 18 from Invermere, BC to Barrie ON. Nor did they call to confirm the day before even after I called to ask. It wasn't until 1 PM EST on the day of the move that they informed that they were not coming. Then they suggested that they might be able to move me four days later but could not confirm until 6 PM that day. I was unable to speak to a supervisor and when I asked to have the number for the head office, the representatives whom I was dealing with told me they were head office. They gave me the complete run around. This company received an F with the BBB and after googling reviews I read so many stories of them doing the same thing to other people. They refused to refund me my deposit and sent me a long winded email saying things like "it's customers like you that give us a bad name" and " there are people like you who just want to ruin our reputation for nothing just because you are angry". At the least they could have done is to give me my deposit back for making me take off a day of work without pay and not showing up. Somehow they think it's the customers who have to suffer as it's "out of their control" when one of their trucks don't pass a random inspection. I am convinced that they just take on more customers than they can service. They require non refundable deposits in hopes that if they can't make the pick up date, they just keep offering alternative dates until the customer can not wait any longer and ends up cancelling and AVL just made an easy $200! I've filed a formal complaint with BBB as I do not want this company to do this to any one else! Do NOT book with this company if you want to actually move.
- Approximate cost of services:
- $200.00