W. Devine from Markham

Worst customer service. Mike was great, but everyone else is rude and doesn't know how to deal with customers. And you will be dealing with them on a regular basis because of all of the problems and deficiencies! The worst part is, that there was an issue with the grading of our house so they removed the steps leading from our sliding doors into the backyard (without any notice and without telling us anything - imagine if we didn't notice and stepped out there and fell! And they just left it like that for over a month) I emailed them several times but didn't get a response. Finally I asked one of the workers that were working on site about our steps and he said the City Building Inspector said our house was too high so we would need a railing or a deck of some kind. I emailed Rob and Kristy and told them, and their response was that we would have a Juliet balcony installed. At first I thought they misunderstood - we are a middle unit in a row of townhouses, surely they wouldn't bar us access to our own backyard!! But that's exactly what they did. So now we have no access to our backyard because they put in juliet guard rails! I've never heard of such a thing! So because Primont Homes is so cheap, they refuse to build us a deck due to the grade (which is their fault anyway), they have decided that installing a Juliet balcony and barring our access to our backyard is a reasonable solution. Save yourself the trouble and headaches and go with another builder. I would not recommend Primont Homes to anyone. Update: Rob has been in contact with me after I wrote this review, and he has been as helpful as he can be. He has tried to salvage the relationship between me and Primont Homes, which I appreciate. I am still dealing with the issue of the Juliet balcony on our sliding doors to the backyard however, and it's now been escalated to our lawyers to deal with. While I still wouldn't recommend Primont Homes because of this issue and the fact that I'm forced to go to my lawyer to deal with this rather than Primont just give us access to our own backyard, I rescind my earlier statement and think Rob has done what he could and has tried to provide good service but his hands are tied.