Judy in North York

We called Juff's roofing after seeing them doing a new roof in our neighbourhood. Our roof had been replaced 8 years ago, but we had some bubbling of paint in one bedroom. We had called at least 3 other roofers since last year to get an estimate for a repair, but only one other roofer had replied to our phone calls. Juff's got back to us within 24 hours, and set up an appointment for Shay to come over to see the roof. When he came, he not only assessed the roof from the exterior, but he asked to go up to the attic to see it. This was a first for us - no other roofer had checked the attic, although after Shay explained the reason, it made perfect sense. Shay told us that we needed a new roof - our roof was in bad shape, even though it was only 8 years old. We had paid very little for the roof at that time, and so we realized that it had been a very poor job. We had ice damming and there wasn't enough ventilation in the attic. The price of the new roof was much more than we had expected to spend, but when Shay explained in great detail what had to be done, and that the materials and labour were guaranteed (the shingles for 25 years) we agreed to go ahead with it. When the crew came to start (10 crew members) they soon let us know that not only were the shingles in bad shape, but the wood underneath was completely rotten - the edges had frayed completely! They showed us the wood, and we had to pay for new wood to be laid (this had been explained in the contract - so not a surprise). They did an excellent job - they put in new vents in the attic, replaced the wood and the entire roof, as well as new eavestroughs.The crew were all hard working, polite, and very clean! Although it was an expensive job, it seems to be in line with the general cost of a good roof, and we are confident that this will be the last roof that we have to put on our 28 year old house. Thanks, Juff's, for doing such a good job.