P in Mississauga

My husband met with a rep from Moveworks and at the meeting everything seemed very professional. The furniture was expertly checked and the price was expertly put together for us!!! Having no prior experience with movers we felt quite safe but still contacted other moving companies. After having met with other companies we decided to go with Moveworks. On the day of our move, 3 men came late, had significant difficulty backing up the truck and were unprofessional. They started getting our furniture ready to move and no drop cloths put down as promised, the wardrobes that were promised were destroyed to the point they were really ineffective in moving any clothing. When my husband spoke to the men about the drop cloths they brought out these dirty old blankets that were dusty and full of what appeared to be straw! Within 2hrs: break no1, which took us by surprise. Note: we were told that the workers will be quick and take only a lunch break. They smoked in the back of the truck with all of our furniture because it was raining. My husband had to speak to them about that seeing we are non-smokers. They had difficulty moving our furniture and said it was too heavy so my husband, a neighbour, myself and our 75-year old aunt helped move furniture. My dad came up later to move the washer and dryer because we were concerned about the ability of the so-called professional we had hired to move our belongings. They damaged an antique dresser, sofa table, leather couch. We were told they would take their lunch break and bring the furniture to my new location in just over an hour and arrived almost 2 hours later! Of course, we were worried because they had all our furniture. We had to go looking for the men. We called Moveworks office and cell, no answer!!! Again, no drop cloths put down until my husband mentioned it, they did not want to take their shoes off either and this was a rainy day and my house is in a new neighborhood, so lots of mud on the ground. Luckily we had put down cardboards in the front area ourselves. The men were also using their dirty gloves to handle my clothes. We were not impressed. There were many more smoke breaks so finally when it was done, over the estimated time, it came time to pay. The driver insisted we pay more that we were asked to pay. Remember we also got very involved with moving furniture and other household items. The driver was very rude to my husband, raising his voice. I was shocked that an employee would behave in such a way - I was not even talking to the owner and was being treated so badly. In the end we paid up thinking we will take this up with Moveworks later on. I started making my calls to Moveworks, but ended up leaving message for days and never gor a call back. We have never heard back from Moveworks and are still fustrated thinking about our experience with this company.With such bad customer service and movers, we would never recommend them to anyone. We paid for a company that did not fulfill all their promises of a PROFESSIONAL JOB and makes no attempt to return calls from a dissatisified customer. In no way has Moveworks attempted to rectify the situation and still to this day they have not even bothered to even get in touch with us. We have rated this company ZERO can safely say we would never again use them nor would we recommend them to anyone moving!!!