My 13 year old AC unit had to be replaced. The original installer who serviced oI called Air Flex and left a message. I was promptly called back by Jay. I told him over the phone the unit I had and he recommended a replacement. He came over and looked at my existing unit and gave me my choices....no pressure like the company that put in the old unit. Jay was extremely knowledgable and professional. 2 days later the Air Flex crew came and installed the new Unit. The men were very professional. Did a beautiful installation of the unit and new piping and wires. A much neater job than the original. Jay has called 3 times to see how the unit was working. I would recommend Jay and the Air Flex crew to my friends and family. Great job!!!!