Excellent service is the best way to describe KIDS.
Shimmy spent time with us to choose a great set for our daughter's bedroom and then, when there was a defect with one of the parts, he and other KIDS staff bent over backwards to get it fixed.
Their approach to replacing the defective part was proof to us that KIDS is dedicated to providing the best service possible and its staff would stand behind all of its sales.
It is always easy to have good customer service when everything goes right. However, it is when there are problems that a store shows its true colours. It would have been easier for KIDS to give us the run-around, ignore us or direct us to work out the problem with the manufacturer. KIDS did not do that. Instead, KIDS forced its supplier to get it right and made sure there was as little inconvenience to us as possible. In addition, it was apparent that Shimmy was genuinely concerned that our 2 year old daughter could enjoy her new bed as soon as possible.
It is rare to see such excellent customer service. I will happily recommend KIDS furniture to all of my friends.
Jonathan