Bowinn from North Vancouver

I engaged Action Movers to relocate me from Vancouver to North Vancouver. The move involved two pickup locations and one dropoff location. The two movers that Action sent were friendly and polite. They worked hard to move me quickly and found ways to involve me in the process when I asked to participate. The movers called in advance to confirm my booking and then were 45 minutes late to my pick-up location because it was their third move of the day, but called in advance to let me know, which was very much appreciated. Unfortunately, a next-to-new dresser was damaged in the move and because it was partially constructed out of particle board, their insurance did not cover it. After reporting it to their office they apologized and offered to reimburse me 50% of the cost of purchasing the dresser new. Although this doesn’t cover the full cost of the dresser, I appreciate their efforts to helping resolve this as they extended themselves beyond their usual Terms and Conditions. Even with the damage Action Movers was a pleasure to deal with. They accepted constructive feedback positively and were very responsive to my report of damage. As a general note, however, I recommend everyone to request and carefully review the liability limitations of any moving company prior to engaging them, as they may or may not be appropriate for your type of move. Action Movers was a good value for my 1 BR residential move. For $95/hr + 3% fuel surcharge I got two moving men and a 5-ton truck! Renting a 5-ton truck for a day would cost you $175 before taxes, fees, and fuel alone.