Rich from Vancouver

Company provided an invoice for services only after I informed them I was publishing this review. Payment was demanded at completion of move and that the invoice would follow. I was never provided a written contract prior to the move as their bio on Home stars states they provide. It appears based on posted rates I was over billed. Provided invoice does not break down the charges so do not know for sure. I requested two guys and truck they came with 3 guys (which costs significantly more). I sent numerous requests for an invoice via email as I was instructed. I received no response until I informed them of my plans to review them negatively. The actual move was done well but the administration side as it relates to invoicing and payment is very unprofessional. Despite the good work I would not recommend them to friends. I deducted 1 star for no invoice, deducted another star for not responding to request to clarify billing, and deducted another star for the poor communication prior to and post move that resulted in an extra guy not requested and possible over billing. If using them I would make sure you get a written contract upfront for what services are being provided and withhold payment until an invoice is received.