I purchased a pool from Brian in 2009. Everything was going great until one side of the pool sunk. Then 180 degree turn around. Harmesh was very rude, uncooporative and unwilling to offer an alternative. It's been over 2 months they have my money and I have a hole in my back yard. They damaged my existing interlocks and second ground deck. It's another nightmare come true by Pioneer Family Pools.
- Approximate cost of services:
- $40,000.00
- Company Response
Our side of the story is quite different and that's why we got legal professionals involved.
To all those reading this review, please note that the matter between Pioneer Family Pools and Mr. Figen was settled on September 9th 2009. Both parties came to an agreement in which Mr. Figen and his lawyer provided a signed legal document relieving Pioneer Family Pools Markham of all liability and any further liabilities.
Unstable soil and a severe existing perched ground water issue within the region were the contributing factors that affected this project and as a result, we deemed the area unsafe to work or build a pool in. A report filed from an Engineering Consultant hired by Mr.Figen support these claims and ruled in our favour.
It's unfortunate that anyone should have to deal with such a nightmare, but in some cases circumstances do arise that are completely out of anyone's control.