For the past several months, our basement has had an increasingly terrible smell. Once we determined that the problem was related to plumbing, and on the basis of reviews on homestars, we called Mike and Drainrooter. I am so glad that I did! Mike and his company get right what so many in the industry often get wrong. He returns calls, shows up EXACTLY when he says he will, constantly keeps you updated on his progress, and doesn't nickel and dime. Mike showed up for an assessment - with no promise of a "minimum" charge - and quickly diagnosed the problem. He laid out what needed to be done, how much it would cost, and the timeline to fix the problem. What happened next what exactly what Mike predicted. He found the problem - a useless pipe attached to the main drain that needed to be dug up - and fixed it within a day. What's more, and especially considering the excavation necessary to complete the job, you would not know Mike was there when it was finished. The concrete pouring and cleanup was expertly handled. Finally, I should point out that my family experienced a health crisis the day of the job. Mike was supportive and sensitive, leaving me with absolutely no concerns about him being alone in the house. You've got a customer for life Mike!
