THIS IS THE WORST PLACE TO SHOP. PLEASE, PLEASE, PLEASE DONT EVEN STEP INTO THIS PLACE. I have been battling with them since Dec 2013 and the problem is yet to be resolved. Tomorrow tomorrow is what I get. They do not reply to your voice mail nor do they call you back when leaving a message. My Mom is in the hospital as I write this do to a chair breaking when she sat down, which got replaced today may 27 2014. We bought 2 lazy boy chairs in black 1 came ripped they replaced it with one brown. They denied it. The kitchen table every time you set something on there it left marks from plate or cup. I was told not to set a hot plate or hot cup on there, what a joke, where do you put it then? That table got replaced with another one which came to us with 2 huge scratches on the legs of the table. A man came out to look at it and said I will be back to change the two legs this was April 23, 2014. I have yet to see this. I spoke to Mike manager at Lastmans Bad boy in London Ontario, he admitted that someone was there to see it! Mike said it takes time to look at the work order.....this is over a month! Haha! So today they went to an old address of ours and called me up to tell me know one is home. Another joke! They said they had delivered the furniture there before, yet another joke. They NEVER EVER delivered the furniture to our old address, we did not go shopping till after we moved in our new place. CONSUMERS PLEASE BE AWARE THIS IS NO B/S. DO NOT SHOP AT LASTMANS BAD BOY ANYWHERE NOT JUST LONDON! Go to Leon's where you get EXCELLENT SERVICE ALL THE WAY AROUND! I guess now I have to find a lawyer for my Moms situation! Sincerely, Stella