Signed a contract with David on May 30th and he got my 10% deposit. We agree to put the "start the project within 3 weeks" on the contract. No one contact me for any delay. I called many times and got the message that my project will delay 2 weeks. Currently, it's close to 5 weeks. Called but never get response. It looks like a big company. That's why I choose it. But it doesn't handle custom like a big company. I'm still waiting for response ...........I don't konw how the people get 10. (Update Aug 1st): Thanks for the owner's response. And eventually I got some response. I called again and was told they will start to dig next week. Hope it's true. (Update Aug 14th); Still nothing happened until now. Call again. And Lily told me for sure my project will start this week. Hope so........ (Update Aug 19th): Eventually, David show up yesterday and dig out for about 2 hours. My Irrigation pipe is broken. They left and I don't know when they will be back the fix the pipe and do the following work.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.Thank u for your patients
Gregg