Very unhappy with customer service post installation. Within less than a year the sidewalk is seperating due to the lack of a suporting edge. Biz owner simply will not honour his workmanship. Very disappointed. He offered to touch up ploymetric sand after my 3rd email, but that does not address the incorrect installation which will cause future problem every year. Plants/Cedars had similar "pass the buck" attitude. When I challanged owner on these matters he simply got angry and hung up on the phone after he continuously side stepped my email concerns. Be very carefull about spending money with this company. He will site how long he has been in business but i doubt my experience is unique. I sympathize with the customer from Vaughan. Owner will probably reply about how he replaced $1,000 of cedars which died prematurely. He actually had me dig them out and replace them myself after i paid him to plant the orginals. My neighbour just asked us while we were walking the dog who did our front walk, and we said we woudl not recommend this company.People are shocked when i tell them that he hung up on a concerned customer. I even emailed an apology in case i came across too angry as I feallt maybe i pushed him to hard, he never responded.
- Approximate cost of services:
- $5,000.00
- Company Response
Mr Parsons,
We consider all our customers as valued customers and G&E stands by there workmanship. Once a job is completed G&E will re visit your home the following year at no charge to ensure everything is upstanding within the quality of our work. We replaced your trees last year at a cost to G&E aprox 1000.00. No nursery will replace trees if they are not wrapped or watered properly. Again you request us to replace your trees, unfortunately this is not under warranty no nursery will warrant if nursery instructions are not followed . We offered for the trees to be paid at cost and you declined. The sidewalk does not require a brick stop however it was offered during the time of installation you declined as this option was more expensive. Due to the frost it lifted, it will settle and it requires some polymeric, but you declined that service as well. No one should be bullied into providing a free service. G&E is a very reputable company and very Fair we stand by our work and have been in the business for over 20 years. Unfortunately if a company can continue to provide FREE services to there clients the customers are not happy but this should not result in the Representation of the company. We stand by our work. If the nursery , manufacturer or suppliers can not warrant there product we can not continue to replace it at our cost. Should you wish to discuss this matter further or would like to purchase the trees at cost and have the polymeric touched up we will be happy to do so.