Cynthia from Waterloo

Last year, an enterprising young man came to our neighbourhood and he aerated the little backyard. This year, I got a phone call asking if I would like it done again this year, which I did. I was requested to pay in advance and this time tax was being added on to the amount I paid last year. I said I would pay when the job was done. I was called in advance, but when I came home in the evening, only the city-owned boulevard was aerated. My front yard is not lawn. My backyard was not touched. When I called, I was told that a manager would be out in 2-3 weeks. Instead, I received a call telling me I was in arrears. When I called back, I was told that the program has wrapped up for this season and would I pay half the cost! They didn't do anything. Last year, I was happy with the work. This year, they seem to be disorganized and unable to meet the customer's needs. Besides no work being done and me being asked to pay, everyone one I spoke to was courteous and professional.