E in Dufferin Grove Park

I was impressed with how quickly Drainworks was able to respond to my call. They came within 2 hours of calling on Saturday to assess the required job and when they could do it. They were on time and Mike, the guy that provided me with a quote for the job was extremely patient with all of my questions and took the time to explain to me exactly what the issue could be and how quickly they could get to the job. He confirmed that they could do it Tuesday at the latest but stated he would try to see about Monday. Drainworks called on Sunday to say they were able to do it first thing Monday morning. They were here on time and ready to go. The foreman was here to explain what the job entailed and they began. Amedeo came back after a few hours, another site manager, to see how they were progressing. They ran into a few issues but were able to resolve and even though they were delayed by a few hours, they stayed until the job was done with minimal disruptions to my water supply. The did exactly what they said they would do. I was impressed that they came back the next day to go over the work that was done and to see if I had any issues overnight with the water or any further questions. I found them to be extremely professional and customer-service oriented and would definitely recommend them to anyone who had drain or water issues and needed someone to get to them asap. Thanks Drainworks and team for making my sewage back-up issue as best an experience as possible!