J in the Annex

The wonderful experience started with the initial phone call where I was asked to explain our plumbing issues. I spoke to Raphie, who was extremely thorough and detailed in getting the information. There was also a level of empathy I have never encountered before from a trade company. An appointment was offered to come almost immediately (the following day). On the day of the appointment, the plumbing team was running late and actually called to apologize and promised to be there by a certain time. They were very conscious of working around a meeting I had! Throughout the day, they explained everything they uncovered very thoroughly, showing me detailed photos, and they even proactively found some plumbing issues in our basement that they brought to my attention to avoid eventual burst pipes or other issues. They showed integrity, expertise and were also very kind and empathetic!!! I would use them again in a heartbeat. It was probably the best experience I have ever had with any type of trade.

We had lived with a clogged drain for some time. It would slowly drain over time. Armando came in, with his cheerful manner, and was very clear about expectations, costs etc. He wore surgical slippers even over his boots to keep our house clean. He used the snake, fixed the problem in about 10 minutes, leaving the sink clean and functional. He even showed me how to fix it myself in the future! He was a pleasure to deal with and the result was great.