A good company is only as good as having reliable, trustworthy, and accountable crew members. We had booked for a pool opening. total tech pool indicated there were two parts: one to setup the pool and the other to start the pump. after the first part, which was delayed by one day from the original scheduled time, we attributed the reason to the rain. Then, I had scheduled again to start the pump and clarified this three times by calling and confirming the appointment day. Since they insisted they could not let us know what time they could come, we decided to stay at home to make sure we can see how the pump operates. As the appointment day ended, no one came. The next day, I called total tech to ask why no one came, one of the young lad indicated that someone did come. I asked for verification and they said that it was signed off on their check list. so I did a quick check and found that the pump had not been turned on nor were there any confirmation by the lad that the pump had a problem preventing the pump to start up. Basically, we paid in full for half of the service by a crew that was not trustworthy. we would definitely not recommend this company to anyone else.
- Approximate cost of services:
- $220.00
- Company Response
It is difficult to respond without all the details. The pool was opened on the scheduled date and the technician returned to start the system. At this point the water level had not been raised and the electricity was not on for the pump therefore he was unable to do anything. It was rescheduled to be done once the client had the power turned on and the water level raised. The client called on a weekend and we returned on the Monday as our Technicians do not work on Sundays. I am sorry Tommy feels this way as we always strive to go the extra mile. We have attempted to contact him several times and have left messages but have not received a response.