Reviews

0/10

The experience started well enough with a really nice sales guy. We signed up to have our front windows replaced and shortly after someone came to measure. Installation was supposed to happen 60 days later. Over one year later the job was completed. It wasn't complex. Two windows, but it took 3 attempts. It took many more phone calls to get action. The original sales guy never returned our call. The head office had no idea what the issue was.

Approximate cost of services:
$9,000.00
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Company Response

Dear John,
We are very sorry to hear of your experience. We strive to deliver a positive and timely window solution for every customer but we clearly missed the mark with you. Unfortunately, from your post we have no way to identify who you are but would like to discuss further. If you are willing to have a conversation, please feel free to contact our Operations Manager. His name is Cam Goede and can be reached at 905-362-5330 or by email at goedejc@pella.com
We look forward to discussing this with you and fully understanding the sequence of events.
Thank you for taking the time to reach out.

10/10

Ewen has done several jobs for us and everything has been done perfectly. He has a sense of design, is completely trust worthy and works independently. I've had a lot of less-than good carpenters and trades people work on my property and I've learned that while I may be able to find less expensive workers than Ewen, I pay more in the long run as the work often needs to be redone and fixed in short order. Professionals like Ewen do the work quickly and do it properly so it only needs to be done once. I strongly recommend him for big or small jobs.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

John and his wife were absolutely wonderful people to work with. They had a specific plan of action, and with some professional design idea's I proposed to them, at their asking, the complete picture was formulated in a matter of hours.
From then on, the projects proceeded smoothly and at the end of it, everybody was very happy. Two great people to work with, well just two great people.
Thank you for letting me enhance your home. - Ewen C.