Do not use this appliance repair company! They were recommended to use for warranty work on our Electrolux Washer / Dryer by the store we purchased the appliances at. The store arranged the appointment and Tras Appliances called to confirm. I also asked, above the warranty work if Tras could reverse the washer / dryer doors and I would pay for that service. They agreed for a cost of $130.00 plus HST, they would & I was assured the technician knew how to do this. He didn't. He turned the doors upside down and left. The next day he returned to fix them, broke my washing machine control panel and broke the closing mechanism on the dryer. It took 2 weeks, only after contacting Electrolux directly and opening a customer complaint claim and numerous discussions with the owner of Tras to get the appliances fixed. At which time, our window for repair was on a Saturday from 2 - 6 p.m. At 5:40 p.m. the tech had still not arrived. We called the owner and a tech was finally dispatched at 6:40 p.m. and didn't leave our home until 8:30 p.m. We do want to thank Colin as he did a great job finally fixing the appliances and took time out of his Saturday night to do this. I'm not sure why the scheduled tech did not show as promised. This incident unfortunately is still not closed as we discovered from Electrolux that the owner misrepresented the situation and wrote in his report that we, as the customer damaged our appliances and they were only in to repair. This company is extremely unreliable and the owner is difficult to deal with. Please be aware as the owner calls himself either Gary or Charles depending on whom he is speaking with. I will never use this appliance company!!!!! Our complaint is still on going with Electrolux as this company is a recommended dealer for them and shouldn't be.