Problem with a backed up toilet
Hello, I had a problem recently with a backed-up toilet at my house. I was not looking forward to dealing with a plumber. Well, I could not be more wrong. I submitted my request via their website and I was expecting to get a call maybe in the following week. It took less than 10 minutes and that's probably because they called home first. I spoke to Sandy and her level of professionalism was incredible. She did all in her power to accommodate my work schedule and she even allowed me to confirm with someone else that someone was going to be home. When I called her back, I was able to reach her again easily. On the day of the service, Matt showed up exactly on time and ready to give me an estimate and to perform the work. He explained the options I had and how he would proceed. He made sure to protect my floor and even went as far as covering his boots to make sure again not to dirty the floor. It took him less than half an hour to fix everything and even apologized because he felt that the solution was so simple, he was charging me too much. Once everything was fixed, he even gave me some advice about plunger type (I had the wrong type for the type of toilet) and tested the toilet thoroughly to make sure that the solution was indeed a lasting one. All in all, even if Matt indicated that they were not the cheapest, I would still go with DrainWorks because you can't put a price on great service and professionalism. Thank You DrainWorks.
- Approximate cost of services:
- $165.00
- Company Response
**Thanks Pierre** We certainly do value your review and your input. We are extremely glad to know that your were satisfied with the services you received, from the initial email and booking of the appointment, straight through to Matt’s repair and clean-up. Although no one likes to have to deal with untimely home repairs, we are glad you saw the value of our services. Thanks for choosing DrainWorks, we look forward to being your plumbing and drain service providers.