We recently purchased a new washer and dryer from Sears. As we live in a very old house (built in 1914), I knew the Sears delivery guys would not be patient enough to get it into the tight laneway and back door. Therefore, Sears arranged for your guys to come to deliver them. Your guys (Nick and Q) were so patient. They did not fuss, they took their time to ensure that there was not a single scratch on the machines. They even gave us a number of tips for installation so that we could ensure that the guys installing them would know what they were doing. I cannot tell you how refreshing it is to find that there are still people who care in this world. They went above and beyond and they deserve to be recognized for it.