My husband and I purchased a mattress last week (April 13)only to find out after the sale it can't be delivered until the Saturday after Easter Long weekend unless we'd like to pay an additional $50.00 for delivery at a specific time which cannot be after 6:00p.m. During the week we had an unforseen circumstance arise whereby we need to get a refund on the money. My husband went into the store to get the refund only to be told they cannot refund the money on the spot however they can only process the refund by cheque which has to go through Corporate Office which takes 5 business days. I couldn't believe what I was hearing. Even Walmart refunds money on the spot through interact why cant they???????? Tell everyone all your friends family, not to purchase from sleep country. If this is the customer service provided even before we received the mattress I cannot imagine the problems one would have if you had issues after the purchase.
- Approximate cost of services:
- $1,600.00