Sherri from Toronto

It took forever for our windows to come, maybe because they were a custom size. When they finally came in the installation was quick. However, more quickly we became unsatisfied with our major purchase. Sure they look pretty, but they are not at all what we had hoped for! We live on a busy intersection and now hear a constant 'whistle' as traffic goes by. You can literally feel the cold coming from the windows but cannot find a specific draft spot, they just suck overall. We had them installed the ending of the summer and had serious condensation problems come winter. Calling in and dealing with the representatives was a NIGHTMARE. They, without even coming to the house, told us it is our fault. After fighting for them to come just to look at the problem, they continued to tell me it was our problem with humidity.So we were left just being told to wipe them and open them for 5 mins DAILY. wow! They are very unprofessional and rude on the phone but put on a good show when they show up. Oh, by the way, they literally cracked within the year... went somewhere else.