JC from Markham

We placed order for all of our new appliances with Tasco for the sake of saving time and slightly better discount with buying all items from 1 store. We went in the Richmond Hill store mid Feb 2014, ordered everything within 1 hour, our sales rep Keynes Tam was considered helpful with the pre-sales, however; the nightmare has just begun! We ordered everything to be delivered mid March to accommodate the new house renovation, thinking we have enough time to get everything in before our move, WRONG! Tasco's warehouse was moving at the time, and we were told due to their computer systems not setup or having technical difficulties, our delivery had to be rescheduled 2 days before our move, it was cutting close but we can live with it (note: we initiated the communication). Not until closer to the delivery date, we were told again the LG washer and dryer were back-ordered and will be in the next shipment, which was end of March (again, we initiated the communication). I emailed the sales rep on numerous occasions, and his responses were usually at least 3-4 business days later or no response at all. Fine, we thought it'll be a few days after our move, we can live with that. WRONG AGAIN!! After another dissatisfied email sent out, we were told again, they're back-ordered until Apr 6! At this point, my wife called and left a voice mail with the sales rep to give us an updated ETA, of course we did not hear back from him at all. Finally last weekend, we called the store, and was told by another sales rep that our washer/dryer won't be available until sometime in May due to severe inventory constraint from the manufacturer. I'm OK with manufacture issue, but totally livid about Tasco's customer service, and especially the post-sales experience! I am very upset about Tasco keeping their customer in the dark without any type of attempt to communicate, and perhaps even suggesting alternative options for us (oh boy, this would be a huge step forward from the stone age customer service for Tasco!!)! I went to Billa Appliances in Markham on Sat, was told they have stock on the same LG washer/dryer, and was expecting another shipment soon. I went ahead and bought the same model at a lower price! Washer/dryer were delivered and installed the same day without hassle!! Went back to Tasco yesterday and got my refund, the sales rep told me he was on vacation with no access to email or voice mail! I told him there's a new thing called "delegation"!! This just made me more upset as he did not apologize for his lack of communication (or shall we say "selective response") and poor post-sales customer service, but making excuses for it. The other sales rep that helped me with the refund did apologize though, then again damage already done, Tasco did not help us to relief some of our moving stress and dramatic increased our stress level!! I would not recommend Tasco to any of our friends and family!