Robert S.

I think one of the fears of having a renovation done is what if something needs to be addressed months or even years down the road. We recently had a service inspection on a fireplace that NPC had installed as part of a full first floor renovation 8 years ago. A fantastic renovation that we still look back on with great pride. The fireplace had been safely installed and worked for years but technically there was an issue with the manufacturer's specs on ventilation materials. The fireplace company deemed that they couldnt certify or complete the inspection without the necessary changes and had to turn off the gas to the fireplace. They left it to us to arrange with our contractor to sort out. Now 8 years later Natanael came over, acknowledged the problem, guaranteed his previous work and made all the necessary changes, making sure the installation was up to code and at his expense. I dont think one could hope for more than that.

The response was very professional. They asked all the right questions, completed the diagnosis and we're ready to complete the job.

This was our second renovation in the last 3 years and the first one didn't go well so we were very careful to talk to a few renovators and make good comparisons. From the beginning the one thing that separated Natanael from the others was an ability to think on his feet and offer up clever, and createive solutions to various issues and concerns without breaking the budget. We decided to go ahead and everything went amazingly well. Extremely professional and on time every day. The project went as planed, when there were minor hicups as there always are Natanael had solutions and ideas and kept everything moving forward. Everyone that worked for NPC was a pleasure to have around, not to mention very skilled and professional trades people. It seems to me that Natanael's goal was never to meet expectations but rather to exceed them which he did. The basement looks great and the experience a very positive one. I would recommend NPC to anyone.

We worked with Ted from Handyman Matters on a bathroom project about 2 years ago. I've waited a while to post this review as we've since completed another project and wanted to compare. The project started ok. We found out shortly after that the project began that it had been sub contracted out to an individual who was quick to let us know that he wasn't an employee of Handyman Matters. That was ok but within a few days of beginning the project he start showing up late, working short hours(i.e. 3 or 4) or simply not showing up at all. We made Ted aware of this problem which he claimed he was unaware and had expected him to be there working full time. The problems persisted, we kept Ted infomed, nothing changed and tensions arose between Ted and the subcontractor and we were caught in the middle. There were inapporpriate remarks and discussions from the subcontractor about compensation and such. The sub contractor asked us not discuss any problems with Ted and so forth. We were half way through a project and stuck in the middle. Extremely unprofessional and uncomfortable all around. The workmanship on the job was by and large good, and we have few complaints in that regard. The project of course went on much longer than projected and we were asked to pay more money after the fact. Haveing found Handyman Matters on Homestar I felt it important to pass our experience on. Ted aknowledged the difficulties and told us he'd never hire that subcontrator again. Little consolation for us. Indeed we would never hire Handyman Matters again, nor could I recommend them to anyone else.