We hired Neil to do a home inspection for our new home's 1 year warranty. After reading his site, reviews, comparing etc... we felt comfortable hiring him and trusted he would be punctual and meet our expectations. We were very wrong. First off, he rescheduled last minute. Then he was late arriving on site and then only required one hour's time to do a whole home inspection (townhome, nothing big) when he estimated, and asked us to set aside, a thorough inspection to take 2-3 hours. It was a visual inspection but we found ourselves pointing out a lot of things for him (which were all valid concerns). While he did point out some things we would have never thought to bring up to the builder, he ignored the foundation cracks we pointed out and said they're within code. 2 weeks later, we have water leaking into the basement as the snow started to melt! As for Neil, we thought he was not personable the day he came, barely talked to my partner and I to communicate what he is taking notes of. Just didnt seem like he was very interested in the job. Zero enthusiasm. He revelead once we've written and given him the payment cheque that he was just in Las Vegas and he always gets the flu when he returns. Got us sick after the fact. As per his reviews, turnaround time of the report is usually a day. Some say within hours. We received our one pager and 60 photos in 2 days' time. Overall, just a very unpleasant experience doing business with Neil. Should have listened to the wife....
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I am not sure how homestars can involve themselves in a defamation lawsuit situation by publishing that I had unknowingly given the -flue to a client without documented medical proof to back it up.
To begin with, I did not arrive late on site since I had informed the client previously that I had booked two inspections for the same time frame and had asked them if there would be any issues if postponed the Tarion inspection for two while I completed the first inspection.If the client was so informed on the condition of their home why did Ithey waste their money to hire me when the could have completed the Tarion forms themselves.
The foundation cracks were not covered by the Warranty because they were too narrow and not leaking water at the time of the home inspection. personally, when I pay good money for professional advice I do not argue with the professional but some people have nothing better to do except complain because they feel I did not agree with their unjustified assessment. Warranty inspections are done 2-4 weeks before they are due to be submitted so it is not mandatory that the report be delivered ASAP like in a pre-purchase home inspection.
Neil Card