C Cassin from Calgary

I purchased their premier boiler service and didn't receive competent or a premier service. My boiler wasn't operational from Dec 12 to Jan 31. No heat or hot water in the house following a bungled annual service and partial repair. The service tech couldn't locate heat affected parts after disassembly of the boiler for inspection and cleaning. Parts that were available on 2 days delivery from Winnipeg couldn't be sourced. After the long wait, tools that had been left behind were rounded up, the burner efficiency check couldn't be done as that tool was left at the last job the tech asked for $39 and change. I respectfully declined as I had been waiting for the manager to contact me to refund the premiere service charge, a service I didn't receive and a manager that knows little of service or email. I was contacted the next day by accounts asking for the balance of payment 50% of total. 1 email, 3 calls later still no response from the manager. I strongly suggest contacting a business that provides service.

This is not a company to entrust a project with. Cash before delivery, poor workmanship and absolutely the worst service people imaginable. I originally had a measure and build done with a contractor installing the stairs. The original set built didn't fit and were removed, torn apart, cut and glued back together. not a pleasant appearance after that procedure. A hardwood installer was hired to cover the stairs and complained about the rough stair build, and that it was the cause of finishing problems. A professional inspection is done, result.. treads running backwards, the initial rise and run is wrong. I called timber- tech and the estimator came out that day confirmed everything and remeasured, Gord told me he could get it redone completely, Removed, reinstalled and finished, I acknowledged this would be at my cost. The estimate was to be ready at weeks end. Today 6 weeks later after numerous calls and being put off time and time again, I call and am told he doesn't have time to do the job "My Bad". My experience tells me its all bad all the time and that they never have time to get it right and never will. You will be much better served elsewhere.