In a crazy pandemic year of ups and downs and sideways, it has been an absolute delight to communicate with Tracy. She is kind and helpful and knowledgeable. The crew who took down our trees was excellent - and let me tell you, when you request full clean up, you get FULL clean up. We are beyond impressed with the entire Logan Team.
Annual Furnace and Fire Place Cleaning
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Direct Energy service is always excellent. Yesterday I had forgotten to turn off the pilot on the fireplace so the glass was hot. The technician cleaned the furnace and then made arrangements to come back in the afternoon to clean the fireplace. A follow up telephone call was made by Direct Energy to confirm that this suited my schedule. That qualifies as exceptional service!
