Sharon and Rob from Whitby

We took possession of our home on Oct 17/13. The tiler used different dye lots with our main floor tiles (tiling 101, mix up your boxes) so our floor has large squares of different shades/sheens throughout. Before having the tiles pulled up and replaced, the builder says we have to pay to have our appliances disconnected, moved & reconnected before they'll come in and replace the mismatched tiles. Really? They made the mistake - why are we paying again? This mistake was noted on our PDI and it appears the builders thinks we should have waited to install kitchen our appliances until now, 5 months later. Their response, "company policy" and "we just don't do that". The house has typical new home issues but we have been disappointed in post-delivery follow-up, i.e. still waiting for them to properly insulate an area of our house that wasn't done properly - it has been a very cold winter and my daughter often sleeps in another room because her room is too cold. Service people are friendly and want to be helpful but it seems there is failure to communicate and follow-up. I patiently held off writing this review, hoping things would improve, but now we are feeling ignored and frustrated. Update April 3, 2014: Since posting our concerns here, we have managed to work with the builder to hopefully alleviate our concerns. The construction manager has indicated he will pay the fees to have our appliances uninstalled and reinstalled. A maintenance person came in the other day and spray foamed around some areas that were potentially causing the cold air in and added insulation below the room that is very cold. It is hard to tell now if this will fix the problem as the cold weather (hopefully) is behind us. We hope to be able to move forward on a positive note and that the C.M. will follow through on his promise.