Claude from Scarborough

The integrity of the original windows installed in our home was failing. The sales rep at Windows By Installer was very experienced and knowledgeable. He came out to our home to assess what we needed and then we met with him in the showroom to review his recommendations and learn more about the types of windows available. We wanted to install a high quality window that was energy efficient and we wanted something that would last for the lifetime of our home. The neighborhood association had to also approve our selection and choosing professionally installed Pella Architect Series made their approval easy to obtain. Given the size of the job, it took about 10 days to replace every window in our home. The installation went very well and the workers were very experienced, professional, friendly, clean and prompt. They took time to answer any questions we had as they went and they enjoyed doing their work. We could tell they took pride in what they did. That is our overall impression of Windows by Installer. Both the owner and the sales rep came out to inspect the wok as it was on going. Their main goal was to make sure we were satisfied and they took pride in the work they were doing. Finally, the Pella Window rep who came out to measure all of our windows was also very knowledgeable and professional. The windows were custom manufactured just for our home. The Pella technical support was very helpful when I called them about questions regarding the window warranty and painting requirements. One Awning style window came with a slight defect, a scratch in the glass, and Pella agreed to replace it immediately without question. So, overall, we are very pleased both with Windows By Installer and Pella Windows and we would recommend them to anyone needing replacement windows in their home.