Had this company come to our house (acreage approx. 25min outside city limits) told them exactly what needed to be done with part they needed to install. Scheduled appointment for 8am and again called to confirm the time to make sure they would be at my house at 8am. Company confirmed again that they would be at my house at 8am. Received a phone call at 810 stating they would not be at my house till after 9am. Job took 45min, charged $230 dispatch fee just to drive to my house! which was not disclosed to me. Told me that I should have asked. No other company has ever charged me $230 for them to just come to my house and then charge me their hourly rate and parts. Stated he would be out of business if they did not charge this! wow that is $3.80 a min/ company also stated they should not have been 70min late and also stated they did not disclose the dispatch fee. Apparently his company time is more than mine! I have used many trades in the past but first company to charge me $230 to drive to my house and not disclose this!!! I wish I could all make $230 for hour commute!
- Approximate cost of services:
- $479.00
- Company Response
Julianne, again I'm sorry you are disappointed. I trust the job went well and we fixed your problem. I apologize for not making it to your place for 8 am. With the distance you are out of Edmonton we should have been a little more organized to make the agreed time. We underestimated the travel time and called you too late. It doesn't happen often, I'm very sorry it happened to you, and I have made the fixes here to prevent it in the future. Also we have standard travel rates that we that should have been discussed and confirmed with you. Please trust if you would have asked us, we would have explained any charges to you. The $230 travel included a regular dispatch, an hour worth of labour we spent on the highway to you place and back, and a per km charge. This is typical for any of our rural customers. I'm sorry I didn't refund you as you requested. I'm sure I will talk to you again about this on another review site.