Christopher in Whitby

Our house is a releatively new build but the roofing contractor that installed our roof originally did a sup-par installation using the cheapest product out there. After 5 years, shingles were blowing off and needed replacement, after 8 years I needed a complete removal and replacement. I called Robert's office and was told he was very busy but would come out ASAP to inspect the roof. He was here within a couple of days. He inspected the roof and left a quote and product brochures in the door without us (or our dogs) even noticing he had come. A few hours later Robert emailed me pictures of the roof. He gave options in the quote based on materials selected, prices for each and their associated warranties. I decided to use their services and had Robert come over with samples of the chosen product, he left them with us to look at in various lighting to make sure we made a choice we were happy with. On the day of installation, his crew arrived just after 7:30 and got to work immediately tearing off the old roof. By lunchtime they had already started installing the new roof. They had finished and cleaned up by shortly after 4:00, it was already starting to get dark. The job looks wonderful, there was no garbage left behind, they ran their magnet around the back yard and sides of the house and I haven't found a single roofing nail there. Unfortunately, they forgot to magnet the driveway when they pulled their junk trailer out and I found at least 10 nails on the driveway over the next few days. Luckily I haven't had any punctures my tires (at least yet). That would be my only issue with the job Cutting Edge did for us. Robert agreed to do the work on a handshake, didn't require a deposit or for us to sign anything beforehand, did the job and then mailed an invoice. Old school! I would use them again and recommend them to anyone, My neighbour has already had Robert over to fix a slight issue with his roof.

Laurie and her crew had done some work on our street and came highly recommended by our neighbour who had work done by them. Laurie was very personable and agreed to fix numerous problems with the property we inherited from the previous owners including an improperly laid patio, front and back steps, and drainage issues on the property. They also were chosen to install a new interlocking walkway and install new sod in the front and back yard. The crew was fantastic, worked hard, and the job looks professionally finished. My only complaints are that Laurie isn't on the job and instructing the crew as to what we requested. We had a surplus of tumbled stone I wanted incorporated into a square pad in the back corner of the yard. Instead, they took the stones (for another job?) and reused some builder patio slabs that I wasn't enthused about. This section looks ok, but not exactly what I was after. Laurie said she would return stones when we questioned her about their whereabouts, but by then the work had been done. New-Wes-Valley only accepts cash, which makes it extremely difficult to work with them if you're talking large sums of money. If you're working with online only banks, forget dealing with these guys. I had to borrow cash from family and reimburse them with a cheque in order to have cash on hand. I think an existing company should have money in the bank to pay suppliers and employees until a money order or certified cheque clears (the reason for their 'cash only' policy I was given). The crew just disappeared at the end of the day, I don't know if they didn't want to disturb me or what, but, I think it'd be helpful to walk the homeowner through what's going on during the process. Our repair was a three day event and Laurie stopped by a couple of times. I thought she might have stopped by to see what I thought, but, she'd come and then disappear without so much as a word.... Strange.... Overall I was satisfied with the work, it looks really nice and I thought the crew was awesome. A couple of gripes kept the experience from being totally pleasurable. I'd recommend them, but make sure you keep yourself informed, and have the ability to pay in cash.