W Havier from York

Hiring WBI for this project was a good decision. It was time to replace windows in several rooms of our house. The windows were original to the structure and had aged to the point where they were letting out a considerable amount of heat each Winter. An hour or so (can't recall exactly, but it wasn't long) after I left a message," Alex reached out to me by email. This was a Sunday evening so his contact came as a complete but welcomed surprise. We exchanged emails wherein we arranged a day/time for one his team to come out the house to take measurements. I think the gentleman's name was Oleg. He arrived on the agreed upon day just as planned. Very friendly. Very quick yet precise. He came in, took his measurements, explained the work that would be done in replacing the window, and answered all of my questions. The windows had to be built and so that would take time. As that was being done, Alex stayed in touche throughout. It was good to know that he was keeping an eye on the progress of the project. Once the windows were ready for installation, Alex contacted me to arrange a day/time for his crew to come out. They arrived right on time and "got right to it." Great guys. Personable. Quick and efficient. They removed and replaced each window in turn, cleaning each area as they went along. They answered my questions, instructed me on what they were doing at each stage in the process and why. It was good to watch and learn. Once the set of windows was installed, the crew chief showed me how to open the windows properly and manipulate the screen (sounds strange, but this was required ----- our former windows were dated and this new set had features the other set did not). The windows are an exact fit and they look great. We can tell that house is warmer though we know the air heating unit is not activating as frequently. So, we are sure that this will be reflected in our next electricity bill. We are very happy with Alex and his WBI team. When it comes time to replace additional windows, we will be getting in touch with them again.