We had the pleasure of meeting a design consultant for the bathroom shower project, who has no skills in designing or consulting. Measurements were wrong, products on back order, providing an inexperienced contractor - the list is exhaustive. I think the challenging part was the miscommunication - no one wanted to take ownership or responsibility or actually apologize for any inconvenience caused. It was just business as usual for them, a project that was sold as a 4-day project turned into a month long debacle - we had a change mid work of contractor and project manager. The ONLY good thing about this whole experience was the second contractor who ACTUALLY KNEW what he was doing! The first contractor put a hole in the wall through to the next bedroom, then indicated he did not know how to install a shower door. When you are in the business of renovating homes - it is not just about the products, as the consumer can independently select and search for them - it is about the service. It appears Plumbing Mart forgot that part of the agreement.
- Approximate cost of services:
- $8,000.00