Amy from Burlington

We had several quotes and Burlington Glass took the time to answer questions, review our set-up and make design recommendations that made sense practically while looking aesthetically pleasing. The other companies seemed rush or didn't seem experienced and their designs were not as functional. The price was very reasonable too and better than the other companies who were offering less. It was nice to find someone local too.

My husband was home alone with the dog and baby and they didn't give him any warning the furnace had to be off and the front door open (winter). He had to keep an eye of our well behaved dog because one of the techs was worried and then they tried to sell him things were didn't want by using the health of our baby against us, when in fact, our baby may have a reaction to the spray they were proposing. Their debit machine was broken so we had to pay with credit card and they wanted to charge an extra fee for that. On top of all that, they ran over our shrubs at the end of our driveway with their truck. I expected more for such a well reviewed and certified company.

We had a large branch snap off of a tree in a backyard during the last storm. It was very close to our house. I called three different companies, and The Tree Specialists were the first to arrive to give a quote and we able to get there the same day. I called them in the morning and by early afternoon everything was cleaned up and pruned. The office was very organized and efficient. The crew was very friendly and professional.

First of all, it took a very long time to book the work to be done. The first time they showed up, they only had half the locates they needed, and didn't realize until they were on-site that some holes needed to be hand dug because of utilities. We had to reschedule that time and multiple several times due to equipment/miscellaneous issues. When the posts were finally installed, the spacing was completely wrong even though we had staked the locations, and the fence panels we were going to be using were here. Two different people measured the panels, and asked what our post spacing was and it is still wrong. The spacing for one row of posts is 4" off and the spacing for the second row is almost a foot off. Worse still, we asked for 6' spacing and all the post spacings are completely different. Why would anyone think we'd want post spacings that were all completely different? Half of the lumber we bought to build the fence is now useless and can't be returned. We should get our money back for all the extra trouble we need to go through to put our fence up now and all the extra wood and materials we need to fix the problem.

Firstly, booking was a good experience and Stanley let us know exactly what to expect and sent us a list of how to prepare, there were no surprises. Mark was very friendly and knowledgeable and took time to make sure if we had any questions. Our home was very dirty as previous owner had 3 cats and we had just had renovations done. They did not try to convince us into things we didn't need. He showed us before and after pictures and it was a big difference. You could tell they took their time to make sure the job was done properly and well. He even went above and beyond and helped us patch holes in our ducts that the previous cleaners left behind. We also appreciate their support for habitat for humanity. Will definitely recommend them!