On July 16, 2013, Air-Bridge Heating & Cooling sent a service man “J” to fix my Navien hot water heater which I purchased from this company a few years previous.“J” determined that the heater's pump needed to be replaced.He returned with a new pump (KDP-CT1W0725) which was under warranty.He spent hours cursing and spilling water everywhere and I became concerned that he didn't know what he was doing - but he installed the pump and charged me for labor.My water heater continued to leak water daily. Finally, after two months of waiting and calling Air-Bridge I contacted another company called Vio Systems Inc on September 13, 2013.They sent their top service man “M” to assess the situation.“M” disconnected the pump that “J” had installed and showed me where “J” had not removed a crucial plastic plug - which caused the pump to blow its O-ring seal.I had to pay $521.60 to fix the damage that Air-Bridge's service man had done. Air-Bridge would not pay for or replace the pump they damaged.
- Approximate cost of services:
- $521.60
- What could this company do to improve their services?
- Take responsibility when their representatives damage the units that they are there to fix.
- Any advice to offer fellow homeowners facing a similar project?
- Call someone else. Avoid purchasing products from them.