Ethan from Toronto

I was very pleased with Window by installer overall. The staff was very friendly, yet professional. Everything happened just as they said it would initially. I noticed a defect in one of the windows and a scratch on one of the sashes after installation. I called their office immediately and was reassured that they would take care of the issue. A new window was ordered. Unfortunately, when the sales person brought the replacement out, it did not have the lock on the window. The sales person said they would have to reorder the window. So I waited for a month or more to check on it, as the initial order took about a month to come in. When i called, I found out that the window didn't need to be reordered. The sales person hadn't returned the window to the office. An installer just needed to transfer the lock from the defective window to the replacement window. Once that misunderstanding was cleared up, an appointment was made to transfer the lock. The installer did a great job.