Ashley L from Spruce Grove

I hired Reliance the Furnace Company to install a furnace, hot water tank and humidifier and overall had a good experience, though there were some areas I was dissatisfied with. The guy who came initially to speak with me about the project was really good and helpful in finding the best solution for my home. The two guys who came for the install were very professional, which I appreciated, though they didn’t ask me where I wanted the monitors installed and now I don’t like where they are and have to deal with moving them and replacing the holes in my wall. Another thing was that one of the guys doing the install told me that if I picked up the maintenance package then filters are included, but when I called the office they told me that was not the case. I do believe the installer was giving me the information to the best of his ability and since I was able to get out of the maintenance package with no problems its not a big deal, just a bit disappointing. One thing I really don’t like is that the furnace filter that is in the new furnace is a speciality filter, which supposedly works better, but the problem is that I can't just go to the hardware store and pick up a new filter if I needed it and the speciality filter will be more expensive. My final issue is that I requested an account to be set up to allow me to pay them and whatnot, but whenever I call about it I’ve been getting the runaround still leaving me without an account 3 months later. All that being said, I do think my experience was overall good, they did great work and everything is in working order in my home.