Prompt, courteous and attentive work done for our AC relocation due to our pool installation. Very good workmanship and desire to achieve quality results. Great work!
Thank you for the great review
New home cable, phone and vacuum outlets
Totally disorganized. Sales person very pushy on alarm but held firm to decline. Lots of other, better options out there. As far as placement of cable and phone outlets, what a total waste in some cases and continually pushing for more outlets. In some cases, outlets have been installed on the wrong walls. In other cases, neither the builder or Grand Alarm notified us that there was no power near the cable outlet. One or the other should have been relocated. Horrendous customer service when you call in for a question to be answered. Can take weeks of follow up to eventually get a call back.
Be prepared to be nickel and dimed to death and to be thoroughly disappointed every single step of the way. We are 4 months away from closing (unless we are delayed again) and I must say that not a week has gone by in the last year since we put an offer on the home that there have been issues. From a prolonged offer process, complications with structural items, decor selections, pricing issues, lost paperwork, unexpected structural changes, and so much more, we don't wish such a terrible and frustrating experience on anyone. We're just getting ready for even more frustration once we move in. The workmanship so far isn't the worst but the communication and business practices are extremely questionable. Buyer beware - this is not the type of company to deal with for the faint of heart or for those who don't want to babysit their builder. If you turn around and don't pay attention for a second, they will definitely screw you over.
