Neil from Port Moody

We engaged Pure Luxe Painting to paint the outside of our house. Once we began the walk-through to kick off the work it became evident that there was a significant amount of wood repair and small detail work that was not "painting". Never in my life have I been so impressed by a service provider; every single repair or additional work that we identified was met with the same response: "no problem, we'll take care of it". And they did, and they did it damn well. In the end, the project was on budget and done to the highest possible standards. I bet that our house looks better than the day it was built. I already recommend Evan and Pure Luxe to my friends without hesitation.

Luke is the top guy when it comes to estimating projects, he explained that he's been doing it for many many years and is contacted by insurance companies as well. He was knowledgeable, professional and his quote for the work was done quickly and electronically. All very impressive. We were having water coming through our garage foundation; all three sides that are set into a hill. Luke's proposed solution was to dig out the sides of the garage that were set into the hill, re-do the drainage tile, waterproof the walls and backfill the walls with crushed gravel. We chose to have them leave the excavated dirt on our lawn to save $2,000 in hauling costs to remove it. I had single-handedly excavated one side of the garage already, water proofed it and backfilled it. Only two walls needed to be done by Luke's team. I am a desk jockey and it took me about 8 hours to excavate the one side of my garage. I did two coats of waterproofing and then backfilled the wall and all-in it took me about 15 hours. Luke predicted it would take 130 hours to do the job on the remaining two walls; one wall was smaller than the one I excavated and the other was the back wall and would be much more work. His quote for the work and materials was approximately $8,000. He is the expert, we trusted him and gave Luke the go-ahead. The start date for the job was missed by several days... Luke's team was very respectful however. Once they started, they dug a test hole on the first day and Luke immediately reported that the digging was harder than he expected and the quote was going to require an extra 50% labour due to rocks and hard clay. Fortunately, the on the second day the digging got easier and the expectation was for the digging to be better and quicker than the test hole led Luke to believe. I had already excavated one wall so I wasn't sure what "difficult" conditions meant, the conditions on my side of the garage were the same as the other two... It took longer than expected but when the job was done Luke asked me to do a final inspection. There was a lot of garbage all over, large rocks were left in piles out in the open. Luke's team came back to fix it up the next day at no charge and were very apologetic. Did a great job the second time. After they left we noticed that their crushed gravel sprayer had covered two sides of our garage in dirt. There were hand prints and dirt marks, paint scuffs and tar lines above ground. I pressure washed the two sides of the garage but was not able to get the dirt off. Very disappointing... Summary: As the Clean Drains company expert, Luke estimated a job cost at approx $8,000 and ended up charging us over $13,000. It took his team more than 130 hours to do what took me 15 hours (but they replaced the tile drainage on two sides and I didn't (approximately 30 feet total). Note: I did two coats of waterproofing and they did only one. They were nice guys, respectful, and I hope that the job they did will solve the problem. It's too early to be sure. I'd be happy to have them do work again but would be terrified of the final price vs the price Luke quotes in order to get the contract signed.

We hired Able Drain to clear our clogged underground drainage pipe. They arrived with their snake machine, fed it into the line for about 30 minutes and pronounced us cured... sounded great. The line is 100% useless 2 months later and I'm not sure that they ever cleared it. I have called several other companies since and have learned that normal practice is to use a mobile camera to confirm that the blockage has been removed. This was not even offered by Able Drain. Nor did they flush the drain afterwards which is also, apparently, industry standard. When I called and explained that our blockage is still there they did not apologize. They asked me questions about the blockage that I couldn't answer because their employee did not give me any feedback on our problem, and they would offer no discount on clearing the blockage properly. New charges would be required for them to come back out and do the job properly... It was my first time learning about how a drainage problem like this should be solved, and this is not it. I hope I save someone else from the wasted money and time. Update: Blair called me to follow up and ask how much they charged us when them came out the first time. He re-offered one hour of credit that would have covered them coming out again to do more work. When I told him that I had already hired someone else for the rest of the job he told me to **** off and hung up on me. Unbelievable attitude in this day and age when you can't hide from your reputation.