Reviews

10/10

Elite Concrete designed a stunning modern looking driveway for the new house we recently bought. Upon moving in, we felt the driveway needed to be expanded. Raffy, Marcelo and Helen were such a great team of professionals to work with - from getting an initial quote to completing the project on time and on budget. Our driveway is both beautiful and functional. Their work speaks for itself. One of the neighbours loved our driveway so much that they decided to use Elite Concrete as part of their renovations.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for review Aline. We are grateful to know that we were able to meet your expectations. Thank you for your referrals. Marcelo and Raffy.

10/10

Upon finding some water damage in our home, we contacted Mr. Roof Repair. They were able to temporarily fix the problem and provide us with a competitive quote on getting a new roof. We were very pleased with the work done. Everything was thoroughly explained and documented with photos. Shane and his crew did an excellent job of cleaning up after they completed the work on schedule. One of the things that most impressed us was the level of customer service. Steve and his team were always available when we had any questions or concerns. I would not hesitate to recommend them to friends.

Approximate cost of services:
$16,000.00
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Company Response

Hi Aline... Thanks for taking the time to review your experience with us. Yours is the experience that we strive for with all of our clients. Clear communication and high-level customer service from beginning to end and moving forward. Please let us know if there is anything else we can do to help. Take care.

10/10

Prestige Maintenance Crew far exceeded our expectations. Sergio and his team are extremely professional. Once you meet them, it becomes obvious that they take pride in their work and are committed to providing the best customer service possible. It was such a pleasure dealing with Sergio. He promptly returned phone calls when he could not immediately answer the phone and was always punctual. It was so refreshing not to have to chase down a supplier or wonder if they are going to show up on time. While we called Sergio to clean our eaves and gutters, there were 2 other small jobs that required a very tall ladder. Sergio gladly helped out and refused to take any extra payment. He is genuinely a nice person. We were very pleased with the work carried out. Sergio ensured that we were completely satisfied with everything before leaving. I have already recommended Prestige to friends. We will be contacting them again soon to have our windows cleaned. Thanks Sergio!!

Approximate cost of services:
$500.00
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0/10

We are extremely disappointed with Avenue Road Roofing. They turned out to be an exceptionally unprofessional and unethical company with no customer service. Do not fall victim to the smooth talking salesperson who initially comes to give you a quote. We knowingly chose one of the most overpriced roofing companies in the hopes of getting our leaks properly diagnosed and fixed without any hassles. We originally called Avenue Road Roofing regarding two leaks in our house. One leak was adequately repaired. The second leak in our garage was not fixed by the extensive repairs recommended. After numerous calls to the company, an inspector came to our house and determined that the leak in the garage was actually coming from the window and not the roof. Repairing the leak in the garage simply required recaulking the window. Ultimately, the more than $4,500 worth of work to repair the roof over the garage was not necessary. We immediately contacted Avenue Road Roofing to try to discuss the situation and come to a fair resolution in terms of payment for the unnecessary work completed. First of all, we got the run around because nobody wanted to acknowledge or address our problem. We couldn’t even track down the right person to speak with because they are so cagey when there is an issue. The rude woman in accounting gave us the party line which was “the work as outlined in the contract was completed and you owe us full payment immediately or we will have a collection agency come after you and we will place a construction lien on your house.” We got this ridiculous response from the company even before the leak in the garage was actually fixed. They refused to listen to our attempt to resolve the problem in an amicable and fair manner. They certainly did not care that the customer was not satisfied with the job. Just to illustrate how ridiculous these people are - they called to tell me that they will be sending us a letter, but they refused to discuss the content of the letter over the phone. The letter was full of inaccurate information. The bottom line is that they again demanded full payment right away and they threatened to put a construction lien on our house and send a collection agency after us. There was a name and number provided at the end of the letter in case we wanted to discuss the matter. We left numerous messages. When someone finally returned our call three days later, they were rude and refused to discuss anything over the phone. This has been an extremely frustrating experience. We simply wanted to come to a fair compensation for the unnecessary work completed. Any reputable company would have acknowledged their mistake and appreciated the fact that the customer was trying to be reasonable about it. Do not trust Avenue Road Roofing. They are not honest and they are thieves.

Approximate cost of services:
$8,500.00
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Company Response

We were not surprised that the customer posted this review. The customer threatened to do so when we insisted he had to pay his bill after some effort to collect.
Initially; the customer called in and reported two leaks in their garage. Our technician attended the site and took photos of the degraded roof with obvious deficiencies including the existing membrane open at the wall area. Our technician further went through in detail the scope of work and demonstrated the deficient areas of the roof to the customer. The customer agreed to proceed and signed a contract.
The work was completed well. The customer complained of an additional leak after the work was completed. Our Supervisor attended the job and tested to determine a window was also leaking. Avenue Road Roofing repaired the window leak at no charge to the customer.
This customer has omitted facts in this circumstance.
1) “One leak was adequately repaired”-The garage flat roof was removed and replaced.
2) “The second leak was in our garage was not fixed by the extensive repairs recommended.” – The supplementary leak that resulted from a window was repaired at no charge and was not even part of the original agreement.
3) “The $4,500 dollar worth of work to repair the roof over the garage was not necessary” – Our technician demonstrated the damaged roof areas, took photos to document the fact and reviewed the project with the customer. The work was necessary and the customer is not accurate in his comments.
4) “We couldn’t even track down the right person because they are so cagey” – The fact is, this customer received attention and communication from 1) the technician, 2) the repair dept. supervisor, 3) a project supervisor, 4) the deputy director of the company on several occasions.
When it was time to pay; the customer wanted to negotiate a discount which we did not agree to.
The customer’s position is that the window was the singular source of their problems. Before signing any agreement, the customer was shown the roof’s condition and all work was clearly explained. Evidence of roof leaks was visible, photographed and demonstrated.
The customer’s negative comments are false and slanderous. The fact is that the customer became angry when we would not capitulate to his demand to reduce the cost of the job substantially.
We absolutely refute this customer’s version of events and take offence at his assertion that we are “thieves”. Fortunately: difficult collection customers are a miniscule percentage of the thousands of customers we service annually.
The fact of the matter is this: The customer knew well before the work began what he contracted for and why. The work was completed well and Avenue Road Roofing did additional work for free to insure the customer would be satisfied. The customer only was upset after he learned he could not take advantage of us when it was time to pay.

Mike Crellin
Repair Dept. Manager
Avenue Road Roofing