We are extremely disappointed with Avenue Road Roofing. They turned out to be an exceptionally unprofessional and unethical company with no customer service. Do not fall victim to the smooth talking salesperson who initially comes to give you a quote. We knowingly chose one of the most overpriced roofing companies in the hopes of getting our leaks properly diagnosed and fixed without any hassles. We originally called Avenue Road Roofing regarding two leaks in our house. One leak was adequately repaired. The second leak in our garage was not fixed by the extensive repairs recommended. After numerous calls to the company, an inspector came to our house and determined that the leak in the garage was actually coming from the window and not the roof. Repairing the leak in the garage simply required recaulking the window. Ultimately, the more than $4,500 worth of work to repair the roof over the garage was not necessary. We immediately contacted Avenue Road Roofing to try to discuss the situation and come to a fair resolution in terms of payment for the unnecessary work completed. First of all, we got the run around because nobody wanted to acknowledge or address our problem. We couldn’t even track down the right person to speak with because they are so cagey when there is an issue. The rude woman in accounting gave us the party line which was “the work as outlined in the contract was completed and you owe us full payment immediately or we will have a collection agency come after you and we will place a construction lien on your house.” We got this ridiculous response from the company even before the leak in the garage was actually fixed. They refused to listen to our attempt to resolve the problem in an amicable and fair manner. They certainly did not care that the customer was not satisfied with the job. Just to illustrate how ridiculous these people are - they called to tell me that they will be sending us a letter, but they refused to discuss the content of the letter over the phone. The letter was full of inaccurate information. The bottom line is that they again demanded full payment right away and they threatened to put a construction lien on our house and send a collection agency after us. There was a name and number provided at the end of the letter in case we wanted to discuss the matter. We left numerous messages. When someone finally returned our call three days later, they were rude and refused to discuss anything over the phone. This has been an extremely frustrating experience. We simply wanted to come to a fair compensation for the unnecessary work completed. Any reputable company would have acknowledged their mistake and appreciated the fact that the customer was trying to be reasonable about it. Do not trust Avenue Road Roofing. They are not honest and they are thieves.