On Nov 3 2013 Waterwork Com installed an iron, sulfur filter at our house, for $1535. Peter assured it would do a good job and with his warranty we felt it to be a good purchase. In about 3 weeks the filter failed to function, so all our appliances, sinks, tubs and faucets were staining from iron and sulfur. Between Dec 3 2013 and Jan 13 2014 I called Peter 14 times. He always promised to do something but never called back or came to the house. On one call he agreed I should install a system similar to what I had previous, and he would give us back our $1535. Between Jan 14 2014 and Feb 25 2014 I called Peter 9 times and he said he would e-transfer our money but never did. Now he does not answer my calls, even though his voice mail says he will return the call within one hour. He does not respond to my e-mails. In our experience Peter has not kept promises 23 times, his voice mail is not accurate as he has never called back, his website is misleading as it indicates if there is a maintenance issue “we will be right there to fix it. “ Today I have a defective filter from Peter and he has $1535 which he promised to refund.. I posted this review and contacted the BBB to resolve the issue. Peter e-transferred $500 with a promise to transfer $500 weekly till the refund was completed. He also attempted to intimidate me. I have not received my weekly refunds as promised and I am still trying to get $1035. I have contacted consumer action Ontario and they recommend small claims court, However I have submitted my disappointments to CBC GO PUBLIC for review. They have accepted my complaint.
- Approximate cost of services:
- $1,535.00