Good afternoon Maria and thank you for your review!
We are very sorry to hear that this is how you feel about our company. We gladly accept and appreciate all feedback as it is very important to us to constantly improve our service.
We would like to inform you that had you contacted us regarding these issues on the day of the installation we would have corrected these mistakes immediately. We apologize that it did not happen this way. To prevent this from occurring again, we will hold a meeting with our installation crew and go over these issues with them.
Unfortunately the house becoming cold during the installation is out of our control, especially at this time of season. We understand that nobody likes their home being cold and so our installation crew work as efficiently as possible to complete the installation. Our installers are licensed and understand what needs to be done. They will work together as a team in order to get the job done as fast as possible.
Our products are very energy efficient and you are more than welcome to meet with us at the factory where we will gladly provide you the technical specifications of our product and the Energy Star testing.
From the pictures that you sent us we are able to see that your windows have a small amount of moisture on the interior glass which is absolutely normal. Every house has moisture in the air and the amount of moisture depends on the number of people in the house cooking, showering, etc. When your windows have tiny gapes this moisture can escape therefore you will not see it. But, when your windows are well sealed the moisture has no space to escape and so it will stay on the glass where you are able to see it. This is actually a good sign as it means your windows are very well sealed - you will be saving on heating/AC costs! If you would like to get rid of the moisture you will have to ventilate your house. The moisture will disappear very quickly.
If you would like further information, please follow the link to CMHC website and read about moisture in houses:
http://www.cmhc-schl.gc.ca/en/co/grho/moaiprre/moaiprre_001.cfm
Should you have any other concerns or comments please do not hesitate to contact us at 905-553-7776.
Thank you Maria and we hope you have a wonderful day!
Best regards,
Oleg Gladden
Windowtech
Installation Department