Like many others we did our homework, called five or so local alarm system companies for quotes and had a couple in to interview.
Some of the larger companies I found were out to lunch with pricing, $40+/month for monitoring + system install (had to get cellular or at least that was their sales approach). It left us with two companies in the Ottawa area that installed a similar DSC system and had decent monitoring prices (I don't think home insurance is dropped unless it is a monitored system so for that reason alone is it worth it to sign up - likely cuts monitoring costs in half).
When we had Private Eye Security in the first time they were very respectful. For example, we had a consultation booked for 5pm and they were early, though my wife was home they opted to wait in the car until I arrived. This really started things off well and from there I was just further impressed with the answers to the hundreds of questions we had (from placement of sensors, type of system, equipment used, operation of the system, monitoring, ip vs cellular vs phone…), they showed great patience and interest in our business.
Without a doubt we chose Private Eye Security in the end of our search and are very glad we did. We got what we thought was very professional work without feeling like we are paying out of our pockets for it every month.
The installation went well, everything was as expected with a couple extras I’m sure other companies may have charged extra for. The wire to and around the panel was all neatly managed (to me this was very impressive). Extra wire for the basement sensors was provided to make for an easier basement finishing.
The system has been installed for a week and we are very happy. I’d say 25% of the time we arm the system from our phones and rest of the time through the keypad. The system was setup in way that we can easily arm the system at night without feeling like we’re going to risk false alarms.
Peace of mind has been returned, thanks!
Don’t let the number of Homestars Reviews affect your choice in choosing Private Eye, they’ll be at the top soon enough in my honest opinion.