gooseinthegrass from WALLENSTEIN

We live in a rowhouse built in 1885 and have mice (surprise) every winter. This year, it actually started to smell like mouse, and when all my husband’s efforts (snap traps, bait stations, steel wool, tupperwaring everything in sight, wall plug-in devices) failed, I phoned Joe from SNAP. Before the appointment, I was reluctant, but as Joe was leaving at the end, all I could think of was how it was the best $ we ever spent on our mouse problem. Joe is professional and really tries to figure out the situation. He spent over 2 hours with his borescope investigating our home exterior, basement and kitchen. He was able to tell me major areas of activity, major highways that the mice are using and how they are getting into my kitchen range (gross). What I valued most of all was his honesty and professionalism. Because we were unable to identify an obvious port of entry into the house, he explained that we could not definitively eliminate the mice. He very proficiently lay down what he felt was more than enough anticoagulant for what mice existed, he suggested a timeline of when to do a major clean of the kitchen, and when and how to patch the holes that he identified between our house and the neighbours. He also provided design input into our (newly-hatched) plans to renovate the kitchen to eliminate future potential cabinet or appliance entry points. And then --- even though he spent so long on the problem and really gave us thoughtful advice --- because we couldn’t definitively solve the problem at this point, he only charged me for a “service call” instead of the full fee that he had quoted over the telephone. Highly recommend! You will not regret it.