I had my shingles replaced August 2013. I paid extra for ice and snow shield. February 2014 I have water flowing into my home from ice damming on the roof. Company will not honour warranty as snow has to be removed from roof for warranty to apply???? I live in Newmarket, in 30 years I have not removed snow from roof and had no problems until now
- Approximate cost of services:
- $2,000.00
- Company Response
Candace, I'm really sorry we have not been able to connect in person to discuss your frustration level. I did try several times. Maintenance (snow removal) especially during the coldest winter in 35 yrs is a home owners responsibility and not "Roof Pro" warranty issue as explained by our service representative when he came out the same day you called us. 3ft of ice and water is included in EVERY quote we do, it"s part of our installation procedures. (so you did not pay extra). Im glad you hired a person to remove your excess snow this will help protect your roof moving forward. We are disappointed that you gave us such a low score. We installed a partial roof as per your request and even repaired the other sections for free as you were under budeget constraints.
Kindest regards, Jan and Chris