Business provided repossession letter stating storage container would be repossessed if payment was not made "on or before May 2nd, 2023". Payment was made in full on May 2nd, 2023 as per repossession letter terms. Business still repossessed storage container on May 2nd, 2023, damaging items by tilting unsecured belongings within container onto repossession truck.
- Approximate cost of services:
- $1,500.00
- Company Response
Hi Kurtis. When invoices remain unpaid for more than 4 months, we must move to the lien and repossession process. After each unpaid monthly invoice you would have received an email and phone call from our Accounting Department, however, because those messages went unanswered for more than 4 months, we were forced to move to the repossession process. In addition to the letter you received (dated April 24, 2023) we also followed up with a phone call and voicemail on the morning of May 2, 2023, as a final attempt to collect on your account. Unfortunately, we were still unable to reach you, which resulted in the repossession of your container on the date specified in our messages and letter to you.
To follow up on the most recent voicemail left for you on May 3, 2023, you are welcome to access and remove the contents of the container at our yard. Please call the number provided in that voicemail to arrange the set out of the container.