Brenda from London

I would not recommend buying from Bad Boy as it has a very unprofessional sales staff. I asked the salesperson "Betty" who was helping me what "bonded" leather was. She had a vague answer of it being "synthetic mixed with leather". I paid for the sofa and was going to go back and pay for the chair the next day. I googled "bonded" leather when I got home and found out it is VINYL (plastic) mixed with leather scraps. It does not stretch and therefore will split and tear at the seams and on the seats and backs. Manufacturers recommended only buying it if the furniture is going to be "infrequently" used or to make sure the seats and back are made from real leather that will stretch. When I told Bad Boy this, they were very rude and kept telling me "don't believe everything you read on the internet". I told them I did not want the chair because it would be FREQUENTLY used, because I had already paid for the sectional, I went along with accepting it. I had to ask for the delivery charge to be at least waived because I was an unhappy customer. Nothing was offered in the way of compensating me for my being unhappy about the whole deal, I had to ask them to at least waive the delivery charge. I would never buy anything else there again. I would also recommend that their salespeople get some professional customer service training. I am still unhappy with my purchase of a "bonded" (plastic) leather sofa. I am considering writing to Mel Lastman and associates.