Colleen from Alfred

My service from GeekSquad (Angrignon Plaza, Montreal) has been absolutely terrible, and I would like to warn anyone interested in using their services or, particularly, purchasing their warranty, to stay away at all costs! Here is my experience: After damaging my laptop, I brought it in to the GeekSquad to request an estimate for my insurance company. I was told by the GeekSquad employee that it could not be opened for inspection on site, and that I had to pay 70$ to have it sent to the manufacturer. I paid the sum, and 1hr later received a phone call from another GeekSquad employee, telling me he had just opened my laptop - clearly showing that the first person I spoke to didn't have a clue what he was talking about. When I finally got the estimate, it was a complete joke: a piece of paper with the cost of a motherboard on it, with absolutely no indication of the specific laptop or customer. I had been very clear however that this was for an insurance company and had to be official. I would have thought that a big chain like this would know how to handle this very basic request. I nonetheless paid for my repairs (back in December) and have since not been contacted even once with information, even though it has now been 2 months (I was told around 10 business days). I have called many times - it is almost impossible to get anyone to answer the phone and there is no voicemail. When I was finally able to reach people, I was consistently told that my laptop was still at the manufacturer's - in fact recently, I found out that it had been returned and a new problem was found, so it was shipped out again, without any information being sent to me. I have been very patient with GeekSquad and patiently waited, but this is absolutely ridiculous. I originally brought my laptop in 3 months ago, and it has been quite a challenge to work without it. I recently emailed GeekSquad, as they will not answer their phone, and have received no reply. I will obviously never again be using their services (there are many much more competent computer repair services) and strongly recommend that you stay away from them, unless you need help with something like turning off the CAPS lock...