A & C in Whitby

We decided to go with Durham Doors after getting about five (5) other quotations due to the fact Steve was the only one that actually had the patience to answer all our questions without being sarcastic or a smart alec and left room for bargaining. The price was just right for an upscale door and the installation was impressively smooth, professional and clean (love the capping). We got a free upgrade to our door opener due to unavailability of quoted part (some other companies will delay your installation till they get what you paid for). We already recommended their services to some of our friends.

We had a new Goodman GMV95 furnace and SSX14 A/C together with a new condensate pump, a Honeywell True Steam humidifier and a Vision Pro thermostat. We had better quotations but we decided to go with Buttons based on neighbors recommendations and the fact they were local. However, Joe was very hard to bargain with and after negotiating a realistic price (based on other quotes) there were no other incentives offered (like one year free maintenance or free A/C cover) as a token of their appreciation for our business. The furnace and A/C installation was done professionally and with minimum disturbance to the house. The guys were very knowledgeable and answered all our questions. Little issue with the clean-up at the end but no big deal. However, humidifier and thermostat not provided at the time of installation; had to wait another week to arrive, and then they could not figure out how to install them properly and they had to come back next day as they needed a Honeywell rep's assistance. I know there is a first time for everything but there is also such a thing as training and with the prices they are asking there is no doubt they can afford it. Overall, a good experience and interesting to say the least. I have to mention the ladies in the office, Renee and Lidy who are always courteous and very helpful. I intend to use their annual maintenance package and I'll update this posting later with the equipment reliability and impressions about their service.